Start Menu, Cortana, Settings, etc not responding
Posted by , Last modified by on 25 August 2015 03:43 PM

Start Menu, Cortana, Settings, etc not responding

If you see an issue where modern OS elements like the Start Menu, Cortana, Microsoft Edge, Settings, Notifications, etc. are non-responsive, use the following steps:

  1. Open an Administrator CMD window.  If you can’t find a way, use these steps:
    1. Press CTRL+Shift+ESC to open Task Manager.
    2. Click File > Run New Task
    3. Make sure you have a check mark beside “Create this task with administrative privileges”
    4. Type CMD
  2. Type the following commands at the CMD prompt:
        dism /online /cleanup-image /restorehealth
        sfc /scannnow
  3. If EITHER command does not show a good outcome, we need to stop and repair Windows. We have 3 options:
    1. Go Back: If there are other significant issues, or if the customer is not sure of using Windows 10, Go Back. The plan from there will be to clean up the configuration to prepare for an upgrade.
    2. Reset: If possible, remove Antivirus/Sec Software and perform a Reset (keeping data and settings). Customers will need to reinstall apps with this option.
    3. In-Place Upgrade: If the customer is unwilling, we can try uninstalling the Antivirus/Sec Software and try an in-place upgrade. We should set expectation.


  1. If the above commands both completed and show no remaining issues, run these commands:
    Get-AppXPackage -AllUsers |Where-Object {$_.InstallLocation -like "*SystemApps*"} | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
  2. Check to be sure this command ran, showed a blue progress indicator and then returns to the prompt.
    1. If you see a red error, then the command may have been typed or pasted incorrectly, or there may be an larger problem with Windows 10.  Try again.
  3. Check to see if the issue is resolved.
    1. If not, restart the PC.In this case try as a new administrator user account.

If the new user also fails, go up to the steps for “3. If EITHER command does not show…” above. We need to repair Windows.

Create a media disc 

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