BLACK SCREEN AFTER UPGRADE If you see the black screen ONLY AFTER SIGN-IN and you can see a mouse cursor: * While at the black screen, try using CTRL+SHIFT+ESC to start Task Manager. * If it becomes visible, try finding LockAppHost.exe on the Deta...

CORTANA: “DISABLED BY COMPANY POLICY” ERROR.    As a workaround that you can offer to the customer, you may try to add the speech language for English United States. To do so: * Open the Time & Language Settings page * Make sure that English (...

FLICKERING SCREEN AFTER SIGNING IN If we see the screen flickering after sign-in there are two possible causes - apps causing Explorer to crash, or display driver issues. To start, press this key combination: CTRL+SHIFT+ESC If this opens Task Manage...

RESOLVING SINGLE APP ISSUES BY REINSTALLING IT THROUGH POWERSHELL COMMAND   This guide should be only used for trying to RESOLVE SINGLE APP ISSUES. * Open Windows Powershell as Administrator * Type in the following command(s) listed in the tabl...

START MENU, CORTANA, SETTINGS, ETC NOT RESPONDING [https://sharepoint.partners.extranet.microsoft.com/sites/GCS/commboard/Lists/Posts/Post.aspx?ID=770] If you see an issue where modern OS elements like the Start Menu, Cortana, Microsoft Edge, Settings,...

Basic/Standard troubleshooting steps applicable for all scenarios are: * Software Cleanboot * Hardware cleanboot * Sfc /scannow * Dism restorehealth * Disable/uninstall Antivirus * Testing in another user account _WINDOWS 10: INSTALLATION_ ...